Manchester Airport chaos: Queues stretch outside terminal – as delays continue at Birmingham Airport
Furious holidaymakers say Manchester Airport has descended into ‘pure chaos’ today, with queues so long they are even stretching outside the terminal building.
Astonishing pictures appear to show airline passengers queueing in the underfloor car park of the airport outside Terminal 1 early this morning.
Inside the terminal, pictures show huge queues at check-in and at baggage enquiries – where passengers usually go to report damaged or missing luggage.
Some passengers say they have had to temporarily abandon their luggage at the airport due to delays, with pictures showing rows of unattended luggage by the conveyor belt.
‘Shambolic’ disruption is also said to have continued at Birmingham Airport this morning. Passengers have reported 90 minute queues for security.
Others say they say passengers plucked out of the queues to be fast-tracked in order to stop them from missing their flights.
It comes as Britons have been told to brace for a summer of airport chaos as airlines struggle with low staff numbers – while emergency plans are drawn up to avoid massive passport queues for the Easter getaway.
Ministers have been accused of overseeing ‘cripplingly slow’ security checks for new airline staff, with British Airways having to cancel 64 domestic and European flights from Heathrow on Monday alone.
The increase in demand has come as airlines have been hit with staffing shortages, though, with operators citing difficulties in finding recruits, security red tape and Covid absences, The Times reports.
Meanwhile, border guards are also now gearing up for ‘significant problems’ as millions of holidaymakers head abroad, with fears passport queues could last hours as emergency plans are drawn up for the Easter weekend.
Good Friday is set to be the busiest day of Easter with 2,430 flights leaving the UK. Flight data specialists Cirium show 9,212 will depart over the bank holiday weekend, 78 per cent of the total in pre-pandemic 2019.
Astonishing pictures appear to show airline passengers queueing in the underfloor car park of the airport outside Terminal 1 early this morning
Inside the terminal, pictures show huge queues at check-in and at baggage enquiries – where passengers usually go to report damaged or missing luggage
Some passengers say they have had to temporarily abandon their luggage at the airport due to delays, with pictures showing rows of unattended luggage by the conveyor belt
‘Shambolic’ disruption is also said to have continued at Birmingham Airport this morning. Passengers have reported 90 minute queues for security
But airlines are concerned that failure to address the current issues will lead to travel chaos extending into the summer, with some families having already endured three-hour queues to get through security at some UK airports.
One industry figure told The Times: ‘The process is cripplingly slow, Aviation was one of the hardest-hit sectors during the pandemic, suffered from a lack of targeted support, and is now facing a summer disrupted by the government being slow in vetting staff.’
Meanwhile, Kully Sandhu, the managing director of Aviation Recruitment Network Limited, whose firm recruits for major firms including Heathrow, Gatwick and Manchester, told BBC Radio 4’s Today Programme he currently had more than 300 live vacancies on his site.
Asked how long it would take for airports to get the staff they need, he replied: ‘My personal opinion, it is going to take at least the next 12 months for the industry vacancy-wise to settle down.;
Mr Sandhu said Brexit ‘had not helped’ the situation, as recruiters were no longer able to fill vacancies with staff from the EU.
However he said airports should not cut back on their current checks on staff in order to fast-track new employees.
Asked if the security checks on new staff should be reduced or dropped, he said: ‘No, because they work. The industry works to a set of standards, that comes from the Department of Transport and the Civil Aviation Authority.
‘Each airport has the option to scale their checks slightly higher if they want to, each company that operates within the airport can adapt the checks.
‘But the fundamental basics are the same, five years of background checks to cover an individual’s background history, whether they’ve been employed, in education, any bouts of any kind of benefits, any bouts of period abroad. All these need to be identified.’
Officials have accused ministers of failing to provide adequate resources to meet the increased demand as tens of thousands of potential employees await security clearance – including 12,000 at Heathrow alone.
Vetting procedures normally take between 14 and 15 weeks, but it is understood to now be taking up to six months to screen new staff.
Lucy Moreton of the Immigration Service Union said backroom staff were being offered bonuses to man desks at Heathrow.
The volunteers, who usually carry out checks on prohibited items, will be pushed to the front lines at airports and ports to prevent chaos. Miss Moreton said border forces were already stretched due to virus absences and the Channel migrant crisis.
‘There’s the potential for significant problems at the tail-end of this week and at the weekend and planning has already started,’ she added.
‘We’re bringing staff down from Scotland and Northern Ireland to Heathrow.
‘They get expenses and overtime and they’re being offered a cash bonus for each shift they cover at Heathrow.
‘Some passengers will sail through, but others could be looking at several hours in a queue. It won’t be chaos universally but there will be patches.’
Manchester and Birmingham Airport have been contacted for a comment.
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